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  1. Opt out survey (form built from ClickUp) ​

    1. In your experience could you provide 3 negatives of the service 

    2. in your experience could you provide 3 positives of the experience

    3. Could you provide some insight on things you would like to see improved?

    4. Why are you deciding to opt out? 

    5. Would you recommend to someone in your network?

    1. if you could recommend a friend and receive a 20% discount would you be interested in continuing 

  1. Would you reconsider if we offered this…..?

  1. Rate your experience 1-10

  1. Book you opt out call

    1. Develop Opt out call script 

    2. Develop in handbook what to do 

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